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FAQs

We love hearing from our community! You can submit product suggestions and category requests through our Contact form or via email. While we cannot test every single submission immediately, reader suggestions directly shape and prioritize our upcoming editorial testing roadmaps.

No. In accordance with strict European Union regulations and our own ethical standards, we advocate strongly against animal testing. Our laboratory evaluations rely entirely on advanced chemical spectrometry, in-vitro laboratory analysis, and human dermatological patch tests conducted under ethical medical supervision.

We collaborate exclusively with certified and accredited independent research institutes that operate under international standard ISO/IEC 17025. Analytical methods adhere to official European pharmacopoeia, DIN/EN norms, and recognized environmental analytical guidelines.

If a brand alters its formulation after an unsatisfactory test result, they can notify our editorial department with documented proof of formulation change. While manufacturers cannot "buy" an immediate retest, our editorial board regularly schedules follow-up tests for reformulated products to verify quality improvements.

You can reach our customer support and editorial relations desk via our official Contact page, by emailing [email protected], or by calling our direct inquiry line during business hours (Monday to Friday, 9:00 AM – 6:00 PM CET). We aim to respond to all inquiries within 24 hours.